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When you are trying to run a plugin and the license system doesn´t
work well, a text line appears at the bottom of the 3ds max screen
saying "Error connecting to Local Manager", "Error
connecting to General Manager" or "Permission denied".
If the line "Error
connecting to Local Manager" is displayed, please check the
Local Manager is running on the same machine where the plugin wants
to be used. If so, please close it and open the file "LMresults.txt".
You can find it on the same path where the Local Manager is located.
There should be some explanation about why the Local Manager is not
working properly. If you cannot find out why it is not working properly,
please get in touch with us and send us that file.
If the
line "Error connecting to General Manager" is displayed,
for some reason, the Local Manager cannot communicate with the General
Manager. Please open the Local Manager properties panel and see the
machine which the Local Manager is trying to reach. Then check if
on that machine the General Manager is actually running. If so, you
can try closing both Local and General Manager and reading the contents
of the files "Lmresults.txt" and "Gmresults.txt".
If there is some error reported but you cannot solve it, please contact
us. There might be a problem with the network traffic, so it might
be a good idea to talk about it with your network administrator.
If the
line "Permission denied" is displayed, the Local
Manager has communicated correctly with the General Manager, but the
license to use the plugin has been denied. Probably, somebody is using
the plugin and there are no licenses left. If that is not the case,
check the General Manager has licenses associated to this plugin and
that not all of them are being used.
If you have any problem with the Floating License system, please contact
us at support@reyes-infografica.com
.
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